Welcome to SoftBank Robotics Europe Support

A new Support page to help EMEA users through their robot experience
Welcome to SoftBank Robotics Europe Support

The Support page is intended for customers facing issues with their robots or desiring to learn more about the use of robots. This knowledgebase helps the robot’s adoption along and improves the user experience. Customers can also easily fix some well-known problems using the support page.

Several sections are available as listed below:

  • The "Getting Started" section will guide you right after you received your robot: you will learn how to unbox it, turn it on, and proceed to the initial configuration.
  • The "User Guide" section contains all the useful information regarding the robot daily use.
  • In the "Download" section, you will find all the printed documentation (in PDF), as well as all the Software resources compatible with your robot and its previous versions.
  • "Application Store" is a direct access to our application store, to enrich its behavior by downloading applications for your robot.
  • The "Troubleshooting" section is here in case you have a problem. We try to answer the most common questions as well as the known issues.
  • If you have not found the answer to your question, you can contact our Customer Support through the "Contact Support" section. 
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